• ≤10KG 7-15 workdays
• ≥10KG15-30 workdays.

At OWAYKI, we are committed to ensuring your satisfaction with every purchase. We provide a straightforward returns policy designed to make the process as easy and hassle-free as possible.

General Returns Policy

• Eligibility: Items must be returned within 7 days of delivery in their original condition, unused, and in the original packaging, including all tags and labels attached.
• Refund Processing: Once we receive and inspect your returned item(s), we will process a refund to your original method of payment. Please allow 10 business days for the refund to be processed.
• Exchanges: If you wish to exchange an item for a different size, color, or product, please follow our return process, and place a new order for the desired item. Upon receipt of the returned item, we will issue a refund for the original purchase.

Special Conditions

• Custom/Personalized Items: Due to the personalized nature of these items, they are not eligible for returns or exchanges unless they arrive damaged or defective.
• Clearance/Sale Items: Sale items may have different return policies or may be final sale. Please check the product page for specific details.
• Damaged Items: If you receive an item that is damaged or defective, please contact our customer service team within 3 days of receiving your order. We will arrange for a replacement or refund as appropriate.

How to Return an Item

1. Initiate Return: Contact our customer service team to start the return process.
2. Print Label: You will receive a prepaid shipping label (if applicable) to affix to your package.
3. Ship Item: Send the item back to us using the provided shipping label or your preferred carrier.
4. Track Your Return: Use the tracking number provided to monitor the status of your return.

Contact Us

If you have any questions about our returns policy or need assistance with a return, please feel free to contact us via email at owayki.official@outlook.com or call us at +64 21 026 92832. We are here to help and ensure you are satisfied with our service.

Settings can be made in My Account

To check the status of your pre-order, simply log into your account to view your order details. If you haven’t registered an account yet, you can create one by clicking here.

If your pre-ordered item hasn’t shipped, its status will show as “unfulfilled.” Once your order ships, you’ll receive a shipping confirmation email along with a tracking number to follow your shipment’s progress!

Steps to Correct Your Shipping Address

1. Contact Us Immediately: If you’ve realized the shipping address is incorrect before your order has been dispatched, please contact our customer service team immediately at owayki.official@outlook.com or call us at +64 21 026 92832. Have your order number ready so we can locate your order quickly.

2. Provide Correct Information: In your communication, please provide the correct shipping address details, including:

   • Full name
   • Street address (including apartment, suite, unit, etc.)
   • City, State/Province, ZIP/Postal Code
   • Country
   • Phone number (optional but helpful)

3. Order Status Check: If your order has already been shipped, unfortunately, we may not be able to change the shipping address. However, we can assist you in tracking your package and provide guidance on how to redirect it once it arrives at the incorrect address.

Additional Support

• Redirection Options: Depending on the carrier and the stage of shipment, some carriers offer redirection services. We can help you explore these options.

• Refund or Reshipment: If the package cannot be redirected and ends up undeliverable, we will work with you to arrange a refund or reshipment of your order. Please note that reshipment fees may apply based on our policy.

We currently offer shipping to a wide range of international destinations, including [List of Countries or Regions if Limited]. To check if we ship to your specific country, please enter your delivery address during the checkout process. Our system will automatically verify whether shipping is available to that location.

If your country is supported, you will be provided with shipping options and associated costs at checkout. Please note that shipping times and rates may vary depending on your destination and selected service.

For customers in countries not listed or where shipping is not automatically confirmed, please contact our customer service team. We can provide more information about potential shipping solutions, including estimated costs and delivery times.

We are continually expanding our shipping services to reach more customers worldwide. If you have any questions regarding shipping availability, options, or need assistance with placing an order, feel free to reach out to us for support.

We strive to ship all items from a single order together whenever possible. However, this depends on several factors, including product availability and shipping location.

• In-stock Items: If all items in your order are available and in stock, we will typically ship them together in one package to minimize shipping costs and reduce delivery time.

• Pre-order or Backorder Items: If your order contains items that are on pre-order or backorder, we may choose to ship these items separately once they become available, to ensure you receive the in-stock items as soon as possible.

• Different Warehouses: In some cases, items within a single order might be stored in different warehouses or fulfillment centers. Depending on our logistics process, this could result in separate shipments for efficiency.

If you have a preference for how your items are shipped or if you need all items to arrive together, please contact our customer service team before placing your order. We will do our best to accommodate your request and provide you with the most convenient shipping arrangement.

For more detailed information about our shipping policies or to inquire about a specific order, feel free to reach out to us at any time.