After the order is shipped out (fulfilled), an automated e-mail will be sent to you. You will receive the tracking information in the following days. Standard Post: Once the package has arrived in your country, you will be able to track it through your own country’s post office website. Your local postal service website can […]
F.A.Q
My tracking hasn’t updated or seems stuck. What should I do?
If the tracking number does not provide the latest update, here are some of the most likely reasons: Your parcel is on the way to the destination, however, the post office has not yet scanned the parcel properly, so the latest status is not showing on the tracking website. Please allow a few days for […]
What should I do if the estimated delivery time has passed or my package is delayed?
Usually, the delivery couriers will try their best to meet the estimated shipping time, but unexpected events do happen from time to time. There is a possibility that your order may have been misrouted or re-routed to a different location or that the shipping address was smudged/ripped during the process. Please check back after a […]
My package has been returned or is on its way back to the sender; what steps should I take?
If you see that your OWAYKI package status is “Returning to Sender”, you can contact us and we will try our best to assist you as soon as possible. Be sure to check the shipping address you provided in your order confirmation email and let us know if it is not correct. If your tracking information is showing […]
My order was “fulfilled”, what does that mean?
When your order’s status is “fulfilled“, this means that your parcel has been sent out from our warehouse to the courier/post office for processing and will be on its way to you for the final delivery. IMPORTANT: Note that our shipping timeframes are NOT guaranteed and the shipping timeframe only starts counting when you receive […]
What should I do if I received the wrong item or something is missing from my order?
We sincerely apologize if you have received something different than what you have ordered, or your package contains missing item(s). If you believe you received incorrect or missing item(s), please follow the steps below: Check your order confirmation email to ensure that what you received corresponds to what was ordered. If it does not match, […]
How long will the delivery take?
Once the order is ready, it will be sent to our partner warehouse. After the package arrives at our partner warehouse, the tracking number will be updated and forwarded to the local carrier, such as EZPOST, for final delivery. IMPORTANT: The delivery timeframe starts from when you receive the tracking number and not when the […]
When will my order be shipped out?
Our business hours are from 9:30~18:30 (GMT+8), Monday to Friday (excluding weekends/holidays) and we ship from Monday to Friday only. It usually takes about 1-2 business days to fulfill your order, excluding pre-orders, holidays, and unexpected delays. Printed items (Original Designs / Collaborations / Design Your Own) will require approximately 3-5 business days for processing, as the […]
Am I able to modify the contents or shipping method of my order?
Due to system limitations, we are unable to modify the contents or shipping method of your order. If your order hasn’t shipped yet, we can cancel and refund it, which takes about 5-10 business days to process. You can then place a new order on our website. However, once your order has been shipped, we […]
Is it possible to cancel my order?
If your order hasn’t been shipped yet, we will do our best to cancel it and issue a full refund. Please note: Cancellation is no longer possible once the order status shows as “Processing.” If your order has already been shipped, we won’t be able to cancel it. For “Design Your Own” products, cancellation is […]