Due to system limitations, we are unable to modify the contents or shipping method of your order. If your order hasn’t shipped yet, we can cancel and refund it, which takes about 5-10 business days to process. You can then place a new order on our website. However, once your order has been shipped, we […]
ORDERING&BILLING
Is it possible to cancel my order?
If your order hasn’t been shipped yet, we will do our best to cancel it and issue a full refund. Please note: Cancellation is no longer possible once the order status shows as “Processing.” If your order has already been shipped, we won’t be able to cancel it. For “Design Your Own” products, cancellation is […]
If a product is available for pre-order, will I still be charged?
Yes, we charge at the time of pre-ordering. For your security, we do not store any credit card information or authorization on our site, unlike other online stores that charge when pre-orders are shipped. If you prefer not to pay for a pre-order in advance and want your payment refunded, please contact us. We can […]
How do I track the status of my advance order?
To check the status of your pre-order, simply log into your account to view your order details. If you haven’t registered an account yet, you can create one by clicking here. If your pre-ordered item hasn’t shipped, its status will show as “unfulfilled.” Once your order ships, you’ll receive a shipping confirmation email along with […]
What does “Pre-Order” refer to?
When a product is listed as Pre-Order, it means the item is not ready to ship yet as it’s still in production or preparation. This may be because the product is newly announced or awaiting restock. The estimated shipping date for pre-order items will be mentioned in the product name. Please note that this is […]
Is it possible to cancel my order?
If your pre-order hasn’t shipped yet, we can easily cancel it and provide a full refund. Please reach out to us as soon as possible, and we’ll do our best to help. Once your order status is marked as “Processing,” cancellation is no longer an option. If your pre-order has already shipped, we won’t be […]
Can I use a debit card, and how do I check out with PayPal without having a PayPal account?
You can still pay with your debit or credit card as a guest, even without a PayPal account, by selecting the “Pay with Debit or Credit Card” option. You can still pay with your debit or credit card as a guest, even without a PayPal account, by selecting the “Pay with Debit or Credit Card” […]
What caused the international transaction fee?
Depending on the country you’re shipping to, your bank may charge an international transaction fee (Foreign Transaction Fee). Unfortunately, this fee is outside of our control, as it is imposed by your bank. We recommend verifying this with your bank or financial institution. Please note, we cannot provide a refund for these charges, as they […]
What payment methods do you accept?
We accept the following payment methods: Credit Card Debit Card PayPal Apple Pay (Safari browser required) We do not accept: Bitcoin Checks Bank Transfers COD (cash on delivery) We support several credit card types, including Visa, MasterCard, Discover, and American Express. Please note that only one credit card can be used per order. If you […]
Why was my payment declined?
If your payment was declined during checkout, it may be due to several factors: Your bank might be blocking the transaction for security reasons. There may be insufficient funds or your card limit has been reached. You could be using a card that isn’t supported by Visa. While our system supports debit cards, please note […]