If your package is on its way back to us due to shipping issues or for a refund, please allow up to 10 business days after we receive it for our Quality Assurance Team to check its condition and update our system. We will email you and process your refund as soon as possible. The […]
RETURN&EXCHANGE
Am I able to swap my product for another one?
Unfortunately, our order system doesn’t allow for product exchanges. However, you can return non-personalized items in resalable condition for a refund. For more details, please refer to our Return & Exchange policy here. Unless prohibited by law, OWAYKI will provide the return shipping label and cover the return shipping costs for goods ≤3Kg or less […]
Is it possible for me to return my item and get a refund?
Non-Design Your Own items can be returned to us for a refund within 30 days of arrival as long as they are in resalable condition or close to unused condition with their original packaging. Here are some important things to know: – You MUST contact our customer care team to initiate a refund process, if […]