Unfortunately, our order system doesn’t allow for product exchanges. However, you can return non-personalized items in resalable condition for a refund.

For more details, please refer to our Return & Exchange policy here.

Unless prohibited by law, OWAYKI will provide the return shipping label and cover the return shipping costs for goods ≤3Kg or less returned in the vicinity of Australia and New Zealand. However, there is only a $5 replenishment fee for each return, which is deducted directly from the refund amount. For goods of more than 3Kg, you need to bear the replenishment fee of 10-20% of the goods.

If you are in a hurry to receive the correct item(s), we suggest that you place a new order first while your products are in the process of returning to our warehouse.