Non-Design Your Own items can be returned to us for a refund within 30 days of arrival as long as they are in resalable condition or close to unused condition with their original packaging.
Here are some important things to know:
– You MUST contact our customer care team to initiate a refund process, if any item or orders are sent back to our warehouse without a confirmation, the refund may be voided.
– If your item was NOT purchased on our website, please contact the seller for return (For example, if you have ordered on Amazon, please contact Amazon’s support team).
– Unless prohibited by law, OWAYKI will provide the return shipping label and cover the return shipping costs for goods ≤3Kg or less returned in the vicinity of Australia and New Zealand. However, there is only a $5 replenishment fee for each return, which is deducted directly from the refund amount. For goods of more than 3Kg, you need to bear the replenishment fee of 10-20% of the goods.
– We do not accept product exchanges due to system limitations but do accept returns for refunds.
– Design Your Own items (personalized) CANNOT be returned.