1.Our Privacy Commitment

• OWAYKI are committed to providing our customers with a secure, private shopping experience.
• The websites www.owayki.com
• Our Websites may contain links to third party websites. We are not responsible for the privacy policies of any third party websites. We recommend that you review the privacy policy of each website you visit.

2.Privacy Policy Application

• This Privacy Policy, together with our General Terms and Conditions of Use and any other documents forming part of our Terms and Conditions (as described in our General Terms and Conditions of Use) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting Our Website you are accepting and consenting to the practices described in this Privacy Policy.
• By using Our Website or any services we provide, you agree to be bound by this Privacy Policy (as amended from time to time).

3.What is Personal Information?

Personal information, in the Privacy Act means information about an identifiable individual. This includes, but is not limited to, information that could be used to personally identify you such as your name, contact details, images of you and financial information. If the information personally identifies you, or is about an identifiable individual, then the information is personal information. When “you” or “your” are used in this policy, we are referring to the person whose personal information we collect, use and disclose. We understand that you care about how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. We are committed to protecting and respecting your privacy.

4. What Personal Information Do We Collect and Hold?

We collect personal information from you to provide products and services to you, and for employment and recruitment purposes.

We may collect the following personal information:

• contact details including your name, phone number, billing and delivery address, email address and signature;
• identification details to confirm your identity e.g. signature, date of birth, drivers’ licence or passport. We generally only sight your identification, except for recruitment and employment purposes;
• purchase and transaction history information including ordered, purchased and returned products, current and pending transactions and quotations;
• information that is necessary to deliver products and services to you and to respond to enquires. For delivery and installation services we may collect information about your availability and details necessary to provide the service;
• product or service preferences, browsing history and marketing interactions obtained through the use of our Platforms;
• biometric information including but not limited to CCTV footage – video and still images from CCTV cameras operating in stores and surrounding areas;
• vehicle details such as the number plate of the vehicle you have used to collect items from our warehouse;
• payment information including your credit/debit card or “buy now pay later” information and other financial details to facilitate the provision of products and/or services and for any applicable payments and/or refunds;
• financial information to confirm your financial position or credit history when considering a finance or credit arrangement provided by us or third parties including income details, credit history, and where relevant, bank account information and other related billing information as required;
• communications and messages with us including emails, phone, and online chat functions such as Facebook Messenger and WhatsApp. We may record the contents of any online automated chat functions;
• social media account names or comments posted by you on our social media pages hosted by Facebook and Instagram;
• information to be published or displayed or posted on public areas of the Platforms, or transmitted to other users of the Platforms or third parties (collectively, “User Contributions”). If you use any discussion forum feature on the Platforms, be aware that any personally identifiable information you submit there can be viewed and used by other Platform users. Your User Contributions are posted on and transmitted to others at your own risk. We cannot control the actions of those with whom you may choose to share your User Contributions;
• product reviews or testimonials from you via our Platforms or any other platform that you use to make such product reviews or testimonials;
• information provided by you in any customer surveys and feedback;
• emails, documents, photos and other information provided to us for warranty or insurance purposes, complaints, or legal proceedings;
• information provided by you when completing registration or membership forms via any of our Platforms;
• information provided by you when completing registration or membership forms via any of our Platforms;
• past and present employment information provided in an employment application (including online application), cover letter and CV, or provided for employment related purposes;
• information relating to an in-store incident and/or accident;
• aggregated and anonymised information automatically collected by us (or third parties) when you visit our Platforms (using cookies and identifiers) such as IP address, host name, browser type and history, dates, times and duration of search, pages visited on our Platforms, items added to cart and purchases made;
• aggregated and anonymised information automatically collected by us (or third parties) when you visit our Platforms (using cookies and identifiers) such as IP address, host name, browser type and history, dates, times and duration of search, pages visited on our Platforms, items added to cart and purchases made;
• location data if you allow our services to deliver content based on your location (e.g. by enabling this feature on your mobile device), which may be collected through Bluetooth or Wi-Fi signals;
• log information such as diagnostic, technical, error and usage information in order to optimise our delivery of products and/or services to you;
• all information required for the purpose of complying with requests by law enforcement, fraud prevention or credit reporting agencies, including relevant information contained in any legal, regulatory or enforcement proceedings provided by law enforcement and government agencies.

5.Cookies And Similar Technologies

We use third-party service providers such as Google and Emarsys, who use cookies and other web analytics tools to analyse the browsing behaviour of our customers, which helps us to understand how users use our Platforms, how we can improve our Platforms and guarantee their security and continued proper functioning. The data collected is in aggregate and anonymised form and cannot personally identify you.

Google uses Google Analytics to monitor anonymised IP addresses and provide us with aggregated reports on such things as the number of page views, the number of visitors, time spent on our Platforms, browser types, and entry and exit points to the Platforms. The information collected will be used by Google to compile aggregated reports on website activity and internet usage.

Emarsys helps us understand how you engage with us through various channels including email, social media, and websites, so we can improve your customer experience.

We also use third-party tracking technologies, such as Google Ads and Facebook Pixel, to optimise and improve our marketing and customer experience by personalising content by way of targeted advertising. These third parties display targeted advertising to you based on your use of our Platforms, your purchases, and your interactions with our advertising on other third-party websites. These third-party advertising cookies collect information from our Platforms to improve our advertising and deliver personalised advertising to you. This means that you may see ads from us when you visit other websites. We may also use social media platforms to advertise our products and services.

If you choose to interact with us or access our Platforms via social media sites, any personal information that you provide on our social media page or posts, may be shared with other users of that site. This will depend on your account and privacy settings within these sites. Please ensure that you are aware of these social media sites’ privacy policies, as any personal information that you submit to these social media platforms will be governed by each respective privacy policy and to the maximum extent permitted by law, we accept no responsibility for the acts or omissions of those third parties.

Our Platforms also include social media features such as the Facebook like button, widgets, the share button or other interactive programs that run on our sites. These features may collect your IP address, which pages you visited, and how long for. If you’re a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal information. Social media features and widgets are either hosted by a third party or hosted directly on our Platforms. Your interactions with these features are governed by the privacy policy of the third party providing it and to the maximum extent permitted by law we accept no responsibility for the actions of those third parties.

We may provide an application programming interface (“API”) to enable third party applications to interface with our Platforms. Some applications enable you to interact with us through the API in a way that requires you to log in. To do this, most of these applications will direct you through a process where you are able to let the application connect to your account.

If you allow an application to connect your account on our Platforms, including if you set up your account on our Platforms using an API with a third party social media platform, that application will be able to access information that you can see when you are logged into our Platforms. You should only allow applications you trust to access your account on our Platforms.

6.What Happens If We Are Unable to Collect Personal Information?

It is your decision whether to provide personal information to us. If you choose not to, you can deal with us anonymously. However, if you do not provide your personal information, we may not be able to provide you with access to certain information, products or services, or tailor our content, Platforms, and communications to your preferences.

There will be some circumstances where we will collect personal information because it is required by law, our policies require us to do so, or because it would be impracticable to deal with you anonymously. Some of those circumstances include but are not limited to:

• where you purchase products online and you need to collect in-store;
• where you purchase products to be delivered or installed;
• where you purchase Product Care;
• where you apply to purchase products and/or services on finance;
• where you return products for a repair, or make a warranty or consumer guarantees claim;
• where you return products for a repair, or make a warranty or consumer guarantees claim;
• where you agree to provide information for future purposes such as receipt retention for warranty purposes.

Set up your account on our Platforms using an API with a third party social media platform, you also consent to us obtaining and using your information from such platform.

Some web browsers are set to accept tracking technologies such as cookies. You can choose to disable cookies in your website browser settings, but you may experience a loss of functionality on our Platforms as a result.

7.What You Can Do to Help Keep Your Information Safe

We take great care in protecting your privacy and making sure your personal information is secure. To help keep your personal information safe, we encourage you to do the following:

• When you visit our websites, to ensure you are accessing a secure server, please check for the closed lock symbol in the browser window. This indicates that SSL is active. You can also check by looking at the URL which should read “https” rather than just “http”.
• Please ensure your internet browser, software and computer system are secure, up to date and free from any viruses.
• If you have set up an online account, please ensure you keep your sign in details (including your password), safe and confidential at all times. Remember to log out of your account if you are using a public computer.
• Please notify us of any changes or corrections to your personal information such as your phone number and email address.

8. Your Rights

• You can always choose not to provide us with any information, or to disable Cookies (as discussed in our Cookies Policy), though this may affect your ability to access or use Our Website or any particular features of it, and we may not be able to process transactions with you.
• Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9. Changes To Our Privacy Policy

Our Privacy Policy (and other Terms and Conditions) will change from time to time. Any changes we may make to our Privacy Policy in the future will be posted on this page. You should check back frequently to see any updates or changes to our Privacy Policy as they will take effect from the date posted on Our Website. We stand by our promises regarding your information, however, and will not materially change our policies and practices to make them less protective of your information which we have already collected in the past without your consent.

10. Collection Of Information From Children

Our Website, products and services are all directed to people who are at least 18 years old or older. If you are under 18 years of age, you may only use Our Website with the involvement of a parent or guardian.

11. Updates to this Privacy Policy

We may update this policy from time to time by publishing an updated version on our applicable Platforms. Any amendments to the policy will take effect immediately.