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Shop with confidence at Owayki, where authenticity is guaranteed. We stand behind the quality of our products and offer a hassle-free returns and exchanges process for customers in Australia and New Zealand.
If you’re not satisfied, simply return your item in its original condition within 15 days, and we’ll ensure a smooth refund or exchange. Your trust matters to us—experience worry-free shopping with Owayki!

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OWAYKI Return Policy

We value every customer’s shopping experience and are committed to providing you with satisfactory service. At OWAYKI, we strictly follow the Consumer Guarantees Act (CGA) of New Zealand and the Australian Consumer Law (ACL), ensuring that you have the rights you deserve while shopping. Below is our return policy to help you better understand the return process.

1. Returning New or Defective Goods

We will fulfill all return obligations in accordance with the Consumer Guarantees Act and the Australian Consumer Law. Goods returned after 7 days or goods that cannot be resold as new will not be accepted for returns or refunds. Please note that unless the product is defective or damaged, we are under no obligation to offer a refund. If there is an issue with your product, please email our customer service team or after-sales team to arrange a return.
Email: owayki.official@outlook.com
Customer Service Contact: https://wa.me/642102692832

【Non-returnable Items】

In accordance with consumer protection laws in New Zealand and Australia, the following items are not eligible for return or exchange:

• Used Items: Goods that have been used cannot be returned or exchanged.
• Items Affecting Resale: Products with damaged packaging or missing labels that affect resale will not be accepted.
• Special Items: Items that were clearly marked as non-returnable at the time of purchase, such as custom products or special promotional items.
• Dry Goods: Dry goods that are not defective are not eligible for return or exchange.
• Malicious Returns: Products returned maliciously are not eligible for returns or exchanges.
• No Proof of Purchase: Items not sold by us or those without proof of purchase will not be accepted.
• Customer Handling Errors: Products that have issues due to customer handling errors are not eligible for return or exchange.
• Beyond 7 Business Days: Returns made more than 7 business days after receipt of the item will not be accepted under any circumstances.
• Customs Issues: Returns due to customs withholding or refusal of entry at overseas customs will not be accepted.
• Defrosted Frozen Products: Once frozen products are defrosted, they cannot be returned or exchanged.

2. Returning Incorrect, Excess, or Subscription Orders

For goods that are incorrect or ordered in excess, we reserve the right to charge a restocking fee of up to 20% of the original invoice value. Returns will only be accepted after receiving our authorization. Please email or contact our customer service team to discuss your situation, and we will provide the necessary support.
Email: owayki.official@outlook.com
Customer Service Contact: https://wa.me/642102692832

3. Return Shipping Costs

• Quality-related Returns: If the return is due to a quality issue, we will cover the return shipping costs. Please contact our customer service team or after-sales team to assess your return request and confirm that it meets our return policy. We will reimburse the shipping fees within 10 business days after receiving the returned product. Please keep your shipping receipts for verification.
• Non-quality Returns: If the return is for any other reason (e.g., change of mind), you will be responsible for all shipping costs associated with the return.

All returns must be processed using the logistics companies we designate to ensure we can provide effective after-sales service. Please contact our customer service team by email to receive the appropriate logistics recommendations.
Email: owayki.official@outlook.com
Customer Service Contact: https://wa.me/642102692832

4. Return Process Checklist

To speed up your return process, please ensure the following:

• Keep the original packaging, including the box or bag;
• Clearly describe the issue or damage;
• Provide clear photos of the damage for further assessment.

5. Refund Method

Once the returned product has arrived at the returns center and is processed, we will issue a refund. The refund method will depend on your original payment method. If you paid by credit card, the refund will be processed within 10 business days after receiving the returned product and will be credited to your credit card account.

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OWAYKI – NZ

Warehouse Pickup and Return Service

To make things more convenient for our customers, OWAYKI offers flexible pickup and return services. Our warehouse is located in a well-connected area of New Zealand, ensuring you can easily access it for pickup or returns. Below are the details of our warehouse pickup and return services:

Warehouse Pickup Service

• Pickup Location: OWAYKI’s New Zealand warehouse is located at %9186E Bush Road, Albany, Auckland 0632%93, convenient for customers driving to pick up their orders.
• Pickup Hours: Our warehouse pickup service is available daily from %9110:00 AM%93 to %918:00 PM%93. Please confirm your pickup time via our online system or customer service before arriving.
• Pickup Process: After receiving your pickup notification, please present your order number or confirmation email when you arrive at the warehouse. Our staff will assist you with order verification and pickup.

Return Service

• Return Location: If you need to return a product, you can deliver the items directly to our New Zealand warehouse. Our warehouse address is %9186E Bush Road, Albany, Auckland 0632%93 , easy to access for returning goods.
• Return Hours: Our return reception service is also available from %9110:00 AM%93 to %918:00 PM%93. Please contact our customer service before returning to ensure your return meets our policy requirements.
• Return Process: To ensure the return process runs smoothly, please ensure the product is in good condition and include proof of purchase (such as order number or receipt). You can contact us via email to arrange the return, and we will provide detailed guidance on how to return the item.
• Return Confirmation: Once the returned product arrives at the warehouse and is inspected, we will process your refund or exchange request as quickly as possible. Refunds are typically processed within 10 business days, depending on your payment method.

We are committed to providing you with convenient pickup and return services to ensure a smooth and worry-free shopping experience. If you have any questions or need more information, please feel free to contact our customer service team, and we will be happy to assist you.

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OWAYKI – NZ

Warehouse Pickup and Return Service

To make things more convenient for our customers, OWAYKI offers flexible pickup and return services. Our warehouse is located in a well-connected area of New Zealand, ensuring you can easily access it for pickup or returns. Below are the details of our warehouse pickup and return services:

Warehouse Pickup Service

• Pickup Location: OWAYKI’s New Zealand warehouse is located at %9186E Bush Road, Albany, Auckland 0632%93, convenient for customers driving to pick up their orders.
• Pickup Hours: Our warehouse pickup service is available daily from %9110:00 AM%93 to %918:00 PM%93. Please confirm your pickup time via our online system or customer service before arriving.
• Pickup Process: After receiving your pickup notification, please present your order number or confirmation email when you arrive at the warehouse. Our staff will assist you with order verification and pickup.

Return Service

• Return Location: If you need to return a product, you can deliver the items directly to our New Zealand warehouse. Our warehouse address is %9186E Bush Road, Albany, Auckland 0632%93 , easy to access for returning goods.
• Return Hours: Our return reception service is also available from %9110:00 AM%93 to %918:00 PM%93. Please contact our customer service before returning to ensure your return meets our policy requirements.
• Return Process: To ensure the return process runs smoothly, please ensure the product is in good condition and include proof of purchase (such as order number or receipt). You can contact us via email to arrange the return, and we will provide detailed guidance on how to return the item.
• Return Confirmation: Once the returned product arrives at the warehouse and is inspected, we will process your refund or exchange request as quickly as possible. Refunds are typically processed within 10 business days, depending on your payment method.

We are committed to providing you with convenient pickup and return services to ensure a smooth and worry-free shopping experience. If you have any questions or need more information, please feel free to contact our customer service team, and we will be happy to assist you.

” content_last_edited=”on|phone” _builder_version=”4.27.0″ _module_preset=”default” global_colors_info=”{}” custom_padding=”||0px|||”]

OWAYKI – NZ

Warehouse Pickup and Return Service

To make things more convenient for our customers, OWAYKI offers flexible pickup and return services. Our warehouse is located in a well-connected area of New Zealand, ensuring you can easily access it for pickup or returns. Below are the details of our warehouse pickup and return services:

Warehouse Pickup Service

• Pickup Location: OWAYKI’s New Zealand warehouse is located at [86E Bush Road, Albany, Auckland 0632], convenient for customers driving to pick up their orders.
• Pickup Hours: Our warehouse pickup service is available daily from [10:00 AM] to [8:00 PM]. Please confirm your pickup time via our online system or customer service before arriving.
• Pickup Process: After receiving your pickup notification, please present your order number or confirmation email when you arrive at the warehouse. Our staff will assist you with order verification and pickup.

Return Service

• Return Location: If you need to return a product, you can deliver the items directly to our New Zealand warehouse. Our warehouse address is [86E Bush Road, Albany, Auckland 0632] , easy to access for returning goods.
• Return Hours: Our return reception service is also available from [10:00 AM] to [8:00 PM]. Please contact our customer service before returning to ensure your return meets our policy requirements.
• Return Process: To ensure the return process runs smoothly, please ensure the product is in good condition and include proof of purchase (such as order number or receipt). You can contact us via email to arrange the return, and we will provide detailed guidance on how to return the item.
• Return Confirmation: Once the returned product arrives at the warehouse and is inspected, we will process your refund or exchange request as quickly as possible. Refunds are typically processed within 10 business days, depending on your payment method.

We are committed to providing you with convenient pickup and return services to ensure a smooth and worry-free shopping experience. If you have any questions or need more information, please feel free to contact our customer service team, and we will be happy to assist you.

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