Returns
RETURNS
What is your returns policy?
At OWAYKI, we are committed to ensuring your satisfaction with every purchase. We provide a straightforward returns policy designed to make the process as easy and hassle-free as possible.
General Returns Policy
- Eligibility: Items must be returned within 7 days of delivery in their original condition, unused, and in the original packaging, including all tags and labels attached.
- Refund Processing: Once we receive and inspect your returned item(s), we will process a refund to your original method of payment. Please allow 10-20 business days for the refund to be processed.
- Exchanges: If you wish to exchange an item for a different size, color, or product, please follow our return process, and place a new order for the desired item. Upon receipt of the returned item, we will issue a refund for the original purchase.
Special Conditions
- Custom/Personalized Items: Due to the personalized nature of these items, they are not eligible for returns or exchanges unless they arrive damaged or defective.
- Clearance/Sale Items: Sale items may have different return policies or may be final sale. Please check the product page for specific details.
- Damaged Items: If you receive an item that is damaged or defective, please contact our customer service team within 3 days of receiving your order. We will arrange for a replacement or refund as appropriate.
How to Return an Item
- Initiate Return: Contact our customer service team to start the return process.
- Print Label: You will receive a prepaid shipping label (if applicable) to affix to your package.
- Ship Item: Send the item back to us using the provided shipping label or your preferred carrier.
- Track Your Return: Use the tracking number provided to monitor the status of your return.
Contact Us
If you have any questions about our returns policy or need assistance with a return, please feel free to contact us via email at owayki.official@outlook.com or Marketing@owayki.com. We are here to help and ensure you are satisfied with our service.
I received the wrong item
We sincerely apologize for the inconvenience caused by the incorrect item you received. At OWAYKI, we strive to ensure that every order is fulfilled accurately, and we regret that this has occurred. Please follow the steps below to resolve this issue as quickly as possible:
Steps to Resolve
Contact Us: Please contact our customer service team immediately at owayki.official@outlook.com or Marketing@owayki.com. Have your order number and a description of the incorrect item ready.
Provide Details: In your communication, please include details about the discrepancy, such as:
- A description of the item you received
- The item you were expecting
- Any photos of the received item (if available)
Return Process: Once we have reviewed your case, we will guide you through the return process. You will receive a prepaid shipping label (if applicable) to send the incorrect item back to us.
Replacement or Refund: We will either send out the correct item as soon as possible or process a refund for the incorrect item based on your preference.
Additional Support
- Expedited Handling: If you are in urgent need of the correct item, please let us know, and we will do our best to expedite the replacement process.
- Compensation: Depending on the circumstances, we may offer compensation for the inconvenience caused.
We appreciate your understanding and patience as we work to rectify this situation. Our goal is to make this process as smooth as possible for you. If you have any further questions or concerns, please don’t hesitate to reach out to us.
Thank you for bringing this to our attention, and we look forward to resolving this matter promptly.
Best regards,
The OWAYKI Customer Service Team
My order arrived damaged
At OWAYKI, we strive to ensure that all items reach our customers in perfect condition, and we regret that this has occurred. Please accept our sincere apologies for the inconvenience caused.
Steps to Resolve
Contact Us: Please contact our customer service team at owayki.official@outlook.com or Marketing@owayki.com as soon as possible. Have your order number and a description of the damage ready.
Provide Details: In your communication, please include:
- A detailed description of the damage.
- Photos of both the damaged item and its packaging (if available). These will help us investigate the issue and prevent similar occurrences in the future.
Return Process: Once we have reviewed your case, we will guide you through the return process. You will receive a prepaid shipping label (if applicable) to send the damaged item back to us.
Replacement or Refund: We will promptly arrange for a replacement to be sent out or process a refund for the damaged item based on your preference.
Additional Support
- Expedited Handling: If you need the replacement urgently, please let us know, and we will do our best to expedite the process.
- Compensation: Depending on the circumstances, we may offer additional compensation for the inconvenience caused.
We appreciate your understanding and patience as we work to resolve this situation. Our goal is to make this process as smooth and hassle-free as possible for you. If you have any further questions or concerns, please don’t hesitate to reach out to us.
What do I do if I entered an incorrect shipping address?
Steps to Correct Your Shipping Address
Contact Us Immediately: If you’ve realized the shipping address is incorrect before your order has been dispatched, please contact our customer service team immediately at owayki.official@outlook.com or Marketing@owayki.com. Have your order number ready so we can locate your order quickly.
Provide Correct Information: In your communication, please provide the correct shipping address details, including:
- Full name
- Street address (including apartment, suite, unit, etc.)
- City, State/Province, ZIP/Postal Code
- Country
- Phone number (optional but helpful)
Order Status Check: If your order has already been shipped, unfortunately, we may not be able to change the shipping address. However, we can assist you in tracking your package and provide guidance on how to redirect it once it arrives at the incorrect address.
Additional Support
Redirection Options: Depending on the carrier and the stage of shipment, some carriers offer redirection services. We can help you explore these options.
Refund or Reshipment: If the package cannot be redirected and ends up undeliverable, we will work with you to arrange a refund or reshipment of your order. Please note that reshipment fees may apply based on our policy.
Can I change or cancel an order after I've submitted it?
Thank you for contacting OWAYKI. To change or cancel your order:
- Before Processing: Contact us immediately at owayki.official@outlook.com or Marketing@owayki.com with your order number. Changes are usually possible before the order is processed.
- After Dispatch: If your order has already been shipped, changes or cancellations cannot be made. You can return the items following our returns policy.
For faster assistance, please provide your order number and details of the changes you need.
Best regards,
The OWAYKI Customer Service Team
Can I pre-order an item that is sold out?
Thank you for your interest in our product. If an item is listed as sold out, we currently do not offer pre-order options. However, we recommend the following steps:
- Sign Up for Restock Alerts: You can sign up for restock alerts on the product page to be notified when the item becomes available again.
- Follow Us on Social Media: Keep an eye on our social media channels for updates and announcements about restocked or new arrivals.
We appreciate your patience and understanding. If you have any other questions or need assistance, please don’t hesitate to contact us.
Best regards,
The OWAYKI Customer Service Team.
If you didn’t find the answer you’re looking for, please contact us. We aim to respond to all inquiries within 48 hours.