SHIPPING
How long does it take for me to receive my order?
- We offer free shipping for orders over NZD $100.
- For orders under NZD $100, a flat shipping fee of NZD $5 will apply.
* Please note: This applies only to parcels weighing less than 2KG. Estimated delivery time is 15–30 business days.
FAQs
How do I create an account?
Upon completing the checkout process or after a successful payment, our system will automatically initiate a series of account procedures to ensure your order information is processed accurately and that you can seamlessly access the relevant services.
Additionally, you can navigate to the “My Account” option in the menu to subscribe with your email or manage your account details. We are committed to providing you with a smooth and convenient experience, ensuring you stay informed about your account activities and enjoy personalised customer service.
Am I able to modify the contents or shipping method of my order?
Due to system limitations, we are unable to modify the contents or shipping method of your order.
If your order hasn’t shipped yet, we can cancel and refund it, which takes about 5-10 business days to process. You can then place a new order on our website.
However, once your order has been shipped, we cannot cancel it.
In either case, please reach out to us, and we’ll assist you further.
How do I track the status of my order?
To check the status of your pre-order, simply log into your account to view your order details. If you haven’t registered an account yet, you can create one by clicking here.
If your pre-ordered item hasn’t shipped, its status will show as “unfulfilled.” Once your order ships, you’ll receive a shipping confirmation email along with a tracking number to follow your shipment’s progress!
Will you keep my credit card information on file?
We understand the importance of security and privacy when it comes to your payment information. For your safety and peace of mind, we do not store your full credit card details on our servers. When you make a purchase or set up a recurring payment with us, we use trusted third-party payment processors, such as Stripe or PayPal, which are PCI DSS (Payment Card Industry Data Security Standard) compliant. These services handle all sensitive card data securely, ensuring that your financial information is protected at all times.
If you choose to save payment methods for faster checkout in the future, only a token or identifier is stored on our system, which cannot be used to reconstruct your full card number. This allows you to have a convenient shopping experience without compromising your security.
Should you have any concerns regarding the security of your payment information or need further clarification, please do not hesitate to contact our customer support team.
Do you charge sales tax?
Our prices include both applicable sales tax and import duties, ensuring there are no hidden costs at checkout. The total amount you see listed for each item or service already incorporates these charges based on current regulations and the location to which the goods will be delivered.
For customers within [Your Country/State], the displayed price includes the relevant sales tax as required by law. For international customers, we have pre-calculated and included any applicable import duties in the price you see, so there should be no additional customs-related fees upon receipt of your shipment. However, please note that local taxes or other charges may still apply depending on the regulations of the destination country.
It’s important to understand that while we strive to accurately calculate all potential charges, changes in tariff rates or unforeseen customs policies could occasionally lead to additional fees. In such rare cases, these would be outside of our control and responsibility.
If you have any questions regarding the taxes and duties included in our pricing or other charges that may apply to your order, please feel free to contact our customer service team for further assistance.
Will my items come in one package?
We strive to ship all items from a single order together whenever possible. However, this depends on several factors, including product availability and shipping location.
In-stock Items: If all items in your order are available and in stock, we will typically ship them together in one package to minimize shipping costs and reduce delivery time.
Pre-order or Backorder Items: If your order contains items that are on pre-order or backorder, we may choose to ship these items separately once they become available, to ensure you receive the in-stock items as soon as possible.
Different Warehouses: In some cases, items within a single order might be stored in different warehouses or fulfillment centers. Depending on our logistics process, this could result in separate shipments for efficiency.
If you have a preference for how your items are shipped or if you need all items to arrive together, please contact our customer service team before placing your order. We will do our best to accommodate your request and provide you with the most convenient shipping arrangement.
For more detailed information about our shipping policies or to inquire about a specific order, feel free to reach out to us at any time.
CAN I PICK UP MY ORDER?
This service is temporarily unavailable as our Auckland warehouse is still under construction.
CAN I CHANGE OR CANCEL MY ORDER?
Once an order is placed, we are unable to modify or cancel it. However, upon receiving your order, you may return any unwanted items through our Returns portal.
CAN MY ORDER BE REDIRECTED?
Unfortunately, once orders have left our warehouse, we are unable to redirect them. Therefore, please ensure you provide a shipping address where someone will be available to sign for and receive your order. If you still wish to attempt redirecting your parcel after dispatch, please contact the courier directly to inquire about this possibility.
CAN YOU DELIVER MY ORDER TO A PO BOX ADDRESS?
Unfortunately, we are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses, or temporary residence addresses. This policy is in place to ensure the safe delivery and receipt of your Blessisle order.
DO I NEED TO SIGN FOR MY PARCEL?
For security purposes, all OWAYKI orders require a signature upon delivery. You will receive a notification via text or email on the day your order is delivered.
If you didn’t find the answer you’re looking for, please contact us. We aim to respond to all inquiries within 48 hours.