Our business hours are from 9:30~18:30 (GMT+8), Monday to Friday (excluding weekends/holidays) and we ship from Monday to Friday only.
It usually takes about 1-2 business days to fulfill your order, excluding pre-orders, holidays, and unexpected delays. Printed items (Original Designs / Collaborations / Design Your Own) will require approximately 3-5 business days for processing, as the items have to be prepared and shipped from our warehouse in Taiwan.
IMPORTANT: If your order was placed on Friday after the day’s cutoff or on a weekend it will be processed on the next business day. For example, if your order was placed on a Saturday it will start processing on Monday.