If your pre-order hasn’t shipped yet, we can easily cancel it and provide a full refund. Please reach out to us as soon as possible, and we’ll do our best to help. Once your order status is marked as “Processing,” cancellation is no longer an option. If your pre-order has already shipped, we won’t be […]
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Can I use a debit card, and how do I check out with PayPal without having a PayPal account?
You can still pay with your debit or credit card as a guest, even without a PayPal account, by selecting the “Pay with Debit or Credit Card” option. You can still pay with your debit or credit card as a guest, even without a PayPal account, by selecting the “Pay with Debit or Credit Card” […]
What caused the international transaction fee?
Depending on the country you’re shipping to, your bank may charge an international transaction fee (Foreign Transaction Fee). Unfortunately, this fee is outside of our control, as it is imposed by your bank. We recommend verifying this with your bank or financial institution. Please note, we cannot provide a refund for these charges, as they […]
What payment methods do you accept?
We accept the following payment methods: Credit Card Debit Card PayPal Apple Pay (Safari browser required) We do not accept: Bitcoin Checks Bank Transfers COD (cash on delivery) We support several credit card types, including Visa, MasterCard, Discover, and American Express. Please note that only one credit card can be used per order. If you […]
Why was my payment declined?
If your payment was declined during checkout, it may be due to several factors: Your bank might be blocking the transaction for security reasons. There may be insufficient funds or your card limit has been reached. You could be using a card that isn’t supported by Visa. While our system supports debit cards, please note […]
Am I allowed to use multiple discount codes for a single order?
You can only apply one type of promo code (discount code, cash voucher, store credits, or birthday voucher) per order.
Will I incur any VAT or import fees?
Shipping to the US: If you’re in the United States, import taxes are rarely applied, with 99% of orders shipped domestically, avoiding such charges. Shipping within the EU: If you’re located in an EU country, you can order through our EU website to prevent import taxes since we ship from Europe. Shipping to other countries: […]
How can I apply the discount code?
You can enter your discount code at the cart or during the checkout process. Cart Page Checkout Page Discount codes are not applicable for certain products like “Buttons” and cannot be used towards shipping fees. Please note that codes are not case-sensitive, but we still recommend copying and pasting the discount code to ensure […]
I’ve returned my order; where is my refund?
If your package is on its way back to us due to shipping issues or for a refund, please allow up to 10 business days after we receive it for our Quality Assurance Team to check its condition and update our system. We will email you and process your refund as soon as possible. The […]
Am I able to swap my product for another one?
Unfortunately, our order system doesn’t allow for product exchanges. However, you can return non-personalized items in resalable condition for a refund. For more details, please refer to our Return & Exchange policy here. Unless prohibited by law, OWAYKI will provide the return shipping label and cover the return shipping costs for goods ≤3Kg or less […]